Construction projects have great importance in the world economy and they have been becoming more complex every day due to the advancement of technology, the growth of the project scales, the proliferation of the parties, the diversification and increase of the demands. In particular, changes in construction projects throughout project duration due to change orders or other reasons have a great impact on the project duration, budget and quality, which characterize the success of construction projects, and pose a great threat to the completion of construction projects with the desired performance. Different change requests and the claims arising from them were examined, and their effects on the project duration, budget, work efficiency and relations between the parties were revealed. Control steps and forms have been created to ensure claim control. In this study, control steps, flowcharts and forms were created for the systematic follow-up of job changes and the successful management of claims arising from job changes by conducting case studies on a sample project where job change orders occur frequently. Different change orders and the claims arising from different types of change orders were examined, and their effects on the project duration, budget, efficiency and relations between the parties were revealed. In order to manage claims quickly and accurately, the disruptions and problems in the claim management process due to change orders were presented and control steps and forms were created in order to ensure a systematic job change and claim control. By the aid of these control steps, flowcharts and forms, both project management companies, contractors and owners will be able to manage job changes quickly, not to lose productivity in the project, and to ensure correct and systematic management of business changes and claims that concern all project parties.
Temel, Betül; Gurcanli, Gurkan Emre; and Bilir Mahçiçek, Senem
"A case study on change order tracking and claim management in construction projects,"
Dicle University Journal of Engineering: Vol. 12
, Article 13.
Available at: https://duje.dicle.edu.tr/journal/vol12/iss4/13